Finding the Right Answer Quickly
We've organised this FAQ around the questions that come up most at the cashier desk — how to fund your account, how to get money out, and what to do when something doesn't go as expected. Deposits through bKash, Nagad, and Rocket are the most common starting point: you open your wallet app, send to the account number shown on the deposit
screen, confirm with your PIN, and the balance appears in your 2222xxx account. Withdrawals follow a short verification step — we check that the wallet sending the request matches the one on your account before releasing funds. If you're accessing the lobby from Dhaka or anywhere else in Bangladesh, the same mobile-first flow applies whether you're on Android or iOS. For anything
not covered here, our support team is reachable via live chat directly inside the platform.
- bKash
- Nagad
- Rocket
- Mobile Access